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CALL US AT 516-739-5822

FAQs

How Long Until My Order Ships? 

  • We ship all orders within 2-3 business days of cleared payment. Shipment often can occur sooner. If shipment will take longer, we will notify you or it will state so next to the "checkout" button.

 

How Long Until I Receive My Order? 

  • Orders under $50 ship without tracking via USPS and generally take around 5 business days to be delivered from the day of shipment.
  • Orders under $500 ship via USPS First Class Mail and generally take 2-5 business days to be delivered from the day of shipment. 
  • Orders over $500 ship via USPS Priority Mail and generally take 1-3 business days to be delivered from the day of shipment.

 

How Do I know When My Order Ships? 

  • We will automatically notify you via email when your order ships with the tracking number, so you can track it along the way. 

 

Will I Need To Sign For My Package?

  • Any order over $250 will require a signature at delivery.

 

What Is Your Return Policy? 

  • We will accept returns within 14 days of you receiving your order. Items must be returned in the same condition they were received and certified coins can not be removed from their holders. 

 

How Do I Know Your Coins Are Authentic? 

  • The vast majority of our rare coins are certified by PCGS and NGC, the leaders in 3rd party coin authentication. We stand behind our graded and non-graded coins with a full money-back guarantee that they are authentic. Each coin is inspected for authenticity by our experts before we purchase it.

 

How Long Does It Take to Process A Return?

  • We will issue you a refund for returned goods within 48 hours of them being delivered to us.

 

How Long Will It Take For Me to Hear Back If I Emailed Customer Service? 

  • We strive to answer all inquiries as soon as possible. You should hear back within a few hours of sending an email if you send one during normal business hours of 9-5 EST. If it is before or after these hours, you should expect and answer when we re open.